Location: Sangotedo, Lagos
Key Responsibilities
- Oversee day-to-day hotel operations.
- Manage and supervise departmental heads front office, housekeeping, food & beverage, maintenance, etc..
- Motivate and guide staff to deliver quality service.
- Ensure excellent customer service to guests.
- Handle guest complaints and resolve issues promptly.
- Maintain standards that enhance guest experience and loyalty.
- Prepare budgets and monitor financial performance.
- Control costs while maximizing revenue.
- Set room rates, manage sales, and ensure profitability.
- Recruit, train, and evaluate employees.
- Create work schedules and assign duties.
- Ensure compliance with staff policies and labor laws.
- Ensure cleanliness, safety, and maintenance of the hotel.
- Monitor food quality, housekeeping standards, and general facilities.
- Implement standard operating procedures SOPs.
- Develop strategies to attract guests corporate, leisure, events.
- Oversee promotions, online presence, and social media marketing.
- Build partnerships with travel agencies and organizations.
- Ensure compliance with health, safety, and legal regulations.
- Conduct regular audits and inspections.
- Maintain proper licensing and certifications.
- Forecast occupancy trends and plan accordingly.
- Innovate services to keep the hotel competitive.
- Drive long-term growth and brand reputation.
Requirements
- Candidates should possess relevant qualifications with 6 years relevant work experience.
Salary
N150,000 – N180,000 monthly.
