Responsibilities
As a Customer Service Representative at Sudo Africa, your primary duties include:
- Respond promptly to customer inquiries via phone, email, chat, and social media.
- Provide accurate information about the company’s fintech products, services, and policies.
- Assist customers with onboarding, troubleshooting, and transaction-related issues.
- Escalate complex cases to the appropriate departments while ensuring timely resolution.
- Maintain accurate records of customer interactions in the CRM system.
- Gather feedback and insights from customers to help improve service delivery and product development.
- Meet individual and team performance targets, including response time, resolution rate, and customer satisfaction.
- Educate customers on self-service options and promote product features where relevant.
Requirements
- Bachelor’s degree in Business, Communications, or a related field HND acceptable.
- 1 – 2 years of experience in customer service, preferably within fintech, banking, or technology.
- Excellent communication oral and written and active listening skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in Microsoft Office Suite and familiarity with CRM and ticketing systems.
- Ability to multitask, prioritize, and manage time effectively.
- Enthusiasm to learn about fintech products and services.
- Ability to work independently and as part of a team.
- Flexibility and adaptability to change.
- High level of professionalism, patience, and empathy.
