Main Function
- The Operations Officer ensures that the Organisation operates seamlessly, offering world‑class guest experiences through excellence in service, environment, and logistics.
- This role involves oversight of daily functions, resource coordination, team supervision, and quality assurance – all critical to maintaining the organization’s elite standards.
Role Responsibilities
Guest Experience & Service Management:
- Welcome and attend to guests with warmth, courtesy, and high professionalism.
- Monitor service standards to ensure consistency in ambience, hospitality, and guest satisfaction.
Facilities & Ambience Maintenance:
- Oversee setup, including seating, lighting, HVAC, and amenities to ensure a premium environment.
- Coordinate with maintenance staff to promptly address any functional or cleanliness issues.
Logistics & Supplies Coordination:
- Manage supplies of various materials, including consumables.
- Track inventory and coordinate timely re-stocking with vendors.
Team Supervision & Scheduling:
- Support the team through scheduling, performance monitoring, and on-the-job training.
- Ensure staff are properly briefed, professionally dressed, and punctual.
Administrative & Operational Support:
- Process daily logs, guest counts, and feedback; compile operational reports.
- Assist in organising any special events or VIP visit setups as required.
Health, Safety & Compliance:
- Enforce hygiene and safety protocols, ensuring the organisation complies with health and regulatory standards.
- Conduct regular checks and maintain necessary documentation for compliance records.
Qualifications and Requirements
Education and Certifications:
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Candidates should possess a Bachelor’s Degree in Business Administration, or a related field.
Experience:
- Minimum of 2 years of experience in operations management in the hospitality sector.
- Prior experience in VIP service or executive customer service is an advantage.
Skills:
Guest-Centric Service:
- Exceptional communication and interpersonal skills with a polished demeanour.
- Strong aptitude for anticipatory guest support.
Operational Coordination:
- Proficiency in managing resources, logistics, and consumable stock.
- Keen attention to detail in maintaining the environment and service quality.
Team Leadership:
- Ability to guide, motivate, and supervise front-line staff.
- Strong organisational skills for managing schedules and workforce communication.
Problem-Solving & Adaptability:
- Quick-thinking and resourceful in resolving guest issues and operational hiccups.
- Resilient under pressure with capacity for multitasking in high-service environments.
Health & Safety Awareness:
- Thorough knowledge of hygiene and safety standards.
- Reliable in complying with health, safety, and service protocols.
