Job Summary
- The Sales Operations Specialist will support the Business Development BD function by ensuring that performance tracking systems, incentive programs, and training support are effectively implemented and managed.
- This role works cross-functionally with BI, Training, and Business Development teams to enhance sales effectiveness, improve team accountability, and promote alignment with organizational objectives.
Key Responsibilities
- Implement and manage the reward and penalty system for the Business Development team, ensuring fair and transparent execution.
- Collaborate with the Business Intelligence BI team to track and analyze BD team performance data.
- Monitor performance trends and escalate concerns to Business Development Managers BDMs and Zone Managers ZMs for timely intervention.
- Partner with the Training team to conduct onboarding and refresher sessions on BD policies and SOPs.
- Track the implementation of policies and procedures, and provide actionable feedback to improve training effectiveness.
- Support the coordination of strategic meetings for ZMs and BDMs; ensure timely documentation and circulation of meeting minutes.
- Provide administrative and reporting support to ensure alignment between frontline teams and internal processes.
Qualifications and Requirements
- Bachelor’s degree in Business Administration, Sales, Operations Management, or a related field.
- 2+ years of experience in sales operations, performance tracking, or a similar support function.
