- We are seeking a talented and motivated Banking Operations Analyst to join our growing team. Reporting to the Banking Channel Director, you’ll be a key player within the Banking function, responsible for ensuring the operational health and expansion of our banking and payment infrastructure. This role is crucial for delivering a strong product and a best-in-class customer experience.
What You’ll Be Doing:
- Owning the operational management of banking and payment partners, ensuring compliance with provider restrictions and risk appetites.
- Supporting new banking partner applications, providing required KYC and other relevant information during the onboarding process.
- Working closely with the Expansion team to support banking requirements for strategic expansion markets.
- Acting as an internal SME on banking partner capabilities, maintaining a capability record, and advising front-office teams on our offerings.
- Completing due diligence on our banking partners to ensure they meet the necessary standards.
- Supporting relationship management by tracking banking partner performance, managing action items, and arranging check-ins.
- Monitoring banking and payment partner fees to identify opportunities for cost savings.
- Managing user access, including creating new user requests and conducting quarterly access audits.
- Collaborating with Compliance to manage partner KYC refresh requests.
- Creating MI Management Information and KRI Key Risk Indicator reports for management, focusing on key areas like RFI trends, partner risk breaches, and bank account costs.
- Identifying and implementing improvements to banking operations processes.
- Managing the Banking Operations inbox to ensure timely and effective responses to internal and external requests.
What You Need:
- 3+ years of experience in banking operations, compliance, or a similar role within the fintech, payments, or banking sector.
- A solid understanding of financial and compliance risks within a banking operations context.
- Proficiency with data analysis tools like Excel/Gsheets.
- Strong communication skills, with the ability to confidently interact with internal teams and external banking partners.
- A highly motivated, proactive, and solution-focused mindset, with a desire to take ownership and improve processes.
